Privacy Policy.

1. Information We Collect

We collect information you provide directly to us when you request a quote, book a service, or contact us through our website or phone. This includes:

• Your name, home address, and service location
• Phone number and email address
• Description of your plumbing issue or service request
• Preferred appointment dates and times

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages, through cookies and analytics tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and coordinate plumbing services you have requested
• Send you quotes, confirmations, appointment reminders, and service updates
• Respond to your inquiries and provide customer support
• Process and manage our business operations
• Improve our website, services, and customer experience
• Comply with applicable legal obligations

3. SMS & Mobile Data Privacy

LUXPRO Plumbing LLC uses SMS and text messaging to communicate with you regarding your service requests, quotes, appointment scheduling, and project updates.

You may opt out of SMS communications at any time by replying STOP to any text message we send you. After opting out, you will no longer receive SMS messages from us unless you opt back in.

4. Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure data storage with restricted access controls
• Encrypted communications where applicable
• Regular reviews of our data collection and processing practices

While we take reasonable precautions to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining your trust.

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist in operating our website and managing our business, such as GoHighLevel (our customer relationship management platform). These providers are contractually obligated to keep your information confidential and may not use it for any purpose beyond supporting our operations.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Protection: We may disclose information to protect the rights, property, or safety of LUXPRO Plumbing LLC, our customers, or others.

Note: As stated in Section 3, mobile numbers and SMS opt-in consent are explicitly excluded from any third-party sharing for marketing purposes.

6. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience on our website and to analyze site traffic. Cookies are small data files placed on your device. You can control cookie settings through your browser preferences.

If you disable cookies, some features of our website may not function as intended. We do not use cookies to collect personally identifiable information without your knowledge.

7. Third-Party Links

Our website may contain links to third-party websites, including our Google Business Profile, social media platforms, and review sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: